COOLY BIKES WARRANTY

At Cooly Bikes, we’re all about quality, reliability, and making sure you’re stoked with your ride. Our comprehensive Australia wide warranty has your back, giving you peace of mind every time you hit the road.

Need Help?

For any warranty, service, or parts inquiries, reach out to our Tech Team for quick and thorough support. You can kickstart your Service or Warranty Request by filling out our easy online form here. This helps us handle your claim smoothly and efficiently.

If you bought your bike from a local dealer, please contact them first for assistance, we value our dealer network and want to ensure you’re supported every step of the way.

Thanks for choosing Cooly Bikes for your electric adventure, welcome to the Cooly Crew!

Warranty Coverage

Timeframe:
• Frame: 1 years
• Motor: 1 years
• Battery: 1 years
• Controller and Display: 1 years
• Charger, Flywheel, Speed Control Switch: 1 year

What’s Covered:
• Manufacturer faults, defects, or failures
• Original owners with a valid proof of purchase

What’s Not Covered:
• Misuse: Impacts, collisions, stunts, or any freestyle activities
• Natural Events: Water damage, floods, fires, storms, or other natural disasters
• Environmental Exposure: Rust, stains, or damage from external elements
• Foreign Debris: Damage caused by objects or materials entering the bike
• DIY or Unauthorised Repairs: Any work done outside of Cooly-approved services
• Freight or Transport: We recommend getting shipping insurance for extra peace of mind
• Wear and Tear Items: Tyres, tubes, brake pads, bearings, seats, and other consumables
• Neglected Maintenance: Ignoring regular servicing as outlined in your manual
• Pro Tip / Maintenance:  BOXStandard maintenance is the key to a long-lasting e-bike. To keep your warranty in top shape and your bike performing perfectly, we recommend regular check-ups. View our service menu and book here.
• Modifications: Changes from the original setup or adding non-Cooly-approved parts.
• Unlocking The Speed On Your Bike: Increasing the speed beyond 25km/h
• Giveaway Items: Products won through contests or promotions 

Making a Claim

Eligibility:
• You must be the original purchaser and provide a valid receipt
• Claims must be lodged within the warranty period from the date of purchase

What to Do:
1. Contact our team to help diagnose the issue and complete a Service Request.
2. If it’s a manufacturer fault, we’ll either ship out a replacement part, direct you to a dealer, or in some cases, arrange a return at our cost.
3. All returned items must be securely packed, damage during transport won’t be covered.

Warranty Void Conditions
Using non-Cooly parts or making modifications voids your warranty and can lead to safety risks. This includes changes to the battery, motor, controller, transmission, suspension, or braking systems.

Got questions? No worries, each out to our team anytime. Happy cruising!